Privacy Policy

1. Introduction
GlassyLume respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and manage your information when you visit our e-commerce store, which is hosted by Wix.com Ltd. ("Wix"). This policy complies with our obligations under the Information Privacy Act 2009 (Qld) and, where applicable, the federal Privacy Act 1988 (Cth) .

2. What Personal Information We Collect
We collect the following types of personal information to process orders and provide our services:

· Identity Information: Your name and username.
· Contact Information: Billing and shipping addresses, email address, and phone number.
· Financial Information: To process payments, we collect payment details (e.g., credit card numbers). Please note that we do not store full payment details on our own servers; this is handled securely by our payment processor(s) via Wix's infrastructure .
· Technical Data: Your IP address, browser type, and device information, which is collected automatically when you use our site .
· Communications: Any information you provide when you contact us directly.

3. How We Collect Your Information
We collect information directly from you in several ways, including:

· When you create an account on our website.
· When you place an order for products.
· When you subscribe to our newsletter.
· When you contact us via contact forms or email .

4. Why We Collect Your Information (Purpose)
We use your information for the following purposes:

· To fulfill your orders and deliver products.
· To process payments and prevent fraud.
· To communicate with you about your order or inquiries.
· To send you marketing communications (if you have opted in) and manage your preferences.
· To improve our website and customer service .

5. Storage, Sharing, and Disclosure

· Storage: Your data is stored on Wix's secure servers. Wix is PCI DSS compliant and uses SSL/TLS encryption to protect data during transit .
· Sharing: We do not sell your personal information. We may share it with:
  · Wix: As our hosting and e-commerce platform provider .
  · Third-party service providers: Such as payment gateways (e.g., PayPal, Stripe), shipping couriers, and marketing platforms (e.g., Google Analytics, Mailchimp). Each of these third parties has its own privacy policy regarding how they handle your data .
  · Legal Obligations: We may disclose your information if required by law (e.g., court order) or to protect the rights and safety of our business, users, or the public .

6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control the use of cookies at the individual browser level .

7. How to Access, Correct, or Withdraw Consent

· Access & Correction: You have the right to request access to, or correction of, the personal information we hold about you (QPP 12 & 13) . To do so, please contact us using the details below.
· Withdrawing Consent: If you wish to withdraw your consent for us to contact you for marketing purposes, you can click the "unsubscribe" link in our emails or contact us directly .

8. Data Security and Breaches
We take reasonable steps to protect your information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure .

· Data Breach Policy: In accordance with Queensland law, if we suspect an "eligible data breach" (i.e., a data breach likely to result in serious harm), we will investigate and, where required, notify the Office of the Information Commissioner (OIC) and affected individuals .
· Retention: We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law .

9. Third-Party Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to periodically review this page for the latest information on our privacy practices .

11. Contact Us
If you have questions, wish to access your information, or wish to make a complaint about a breach of your privacy, please contact us:

· Email: [Your Email Address]
· Post: [Your Physical Business Address in Queensland]